THE FINICKY FILLY RETURN POLICY
Merchandise purchased online is accepted for exchange or store credit if returned in saleable condition and with all tags attached within 10 days of the ship/purchase date. All returns must be accompanied by the order number. With the order number, please include your name and a detailed note of why you are requesting an exchange or store credit. If you are local to our store in Charleston, SC, returns/exchanges can be made in-store at 303 King Street Charleston, SC 29401.
Making a Return and/or Exchange must be made within the guidelines of our Return Policy.
We only accept returns or exchanges purchased via thefinickyfilly.com.
Please contact a Customer Service Representative at email@example.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours, during our normal business hours.
When returning postage yourself, we suggest you insure the package via Mail or FedEx and purchase tracking services for your protection. Please provide tracking information in an email of return/exchange request to firstname.lastname@example.org.
Save the shipping receipt for your records. *Please note: Only merchandise received by our store can be processed.
You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to email@example.com.
Same return/exchange policies apply to gift recipients who would like to return the MS merchandise for a refund or an exchange.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
Making an Exchange:
Exchange requests must be made within 10 days of the order receipt for merchandise purchased at full retail price.
Specify the exchange item and the new size or and style on the return/exchange mail to firstname.lastname@example.org.
Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.
If you are exchanging an item due to a mistake made by The Finicky Filly or because of quality issues, we will reimburse with store credit for the shipping costs.
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.
If you have any questions or concerns, please e-mail us at email@example.com.
All marked down items are final sale.
We ship via USPS for all domestic orders, which provides secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.